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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Dana Rightmyer

Dana Rightmyer

April 23, 2025

5  out of  5
rating by Dana Rightmyer
"They are all so amazing and helpful! And Van is the best he's very nice and really walks you through everything. I would recommend them to everyone! I have had them for around 4 years and I will be staying with them for life!"
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Kathy Gerich

April 18, 2025

5  out of  5
rating by Kathy Gerich
"My family and I have used State farm for years. The customer service is top notch. When my car was broken into earlier this year, our agent set me up with a new replacement within an hour. Will continue to be a customer here :)"
We responded:
"Kathy - Thank you very much. We greatly appreciate your business and very kind words. We look forward to working with you for many more years. "
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Dawn Hulse

April 17, 2025

5  out of  5
rating by Dawn Hulse
"Hands down the best!!! Been with them forever and will continue. Everyone there is awesome and care about your insurance needs. If I could Give 6 stars I would."
We responded:
"Thank you very much, Dawn. We greatly appreciate your business, and we will continue to work hard to earn your business for many years to come."
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John Lanzafame

April 16, 2025

5  out of  5
rating by John Lanzafame
"Absolutely great to work with. Very responsive and great customer service!"
We responded:
"Thank you for you review and very kind words, John. It has been a pleasure working with you all these years and we greatly appreciate your business. "
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Dr. Jennifer Kehoe, Ph.D

April 2, 2025

5  out of  5
rating by Dr. Jennifer Kehoe, Ph.D
"Katie was a godsend when I crashed mine 2019 CRV loved Honda. This was my fourth Honda CRV and I was devastated. Katie immediately got me into a faster collision shop and arranged for transportation of the car. Likewise, she saved me $20 a day on my rental car by canceling the insurance I had taken out on the rental car. She got back to me promptly and was very polite. The first thing she did was ask me how I was. This kind of white glove treatment and kindness goes a long A insurance company that is usually very cold and inhumane"
We responded:
"Jennifer - Thank you very much for your very kind words. We are very fortunate to have Katie on our team. Being there for our customers when they need us is what's most important. We greatly appreciate your business! "
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patrick mcnally

April 1, 2025

5  out of  5
rating by patrick mcnally
"Great staff at the Van Travis office. They are always pleasant and professional, and always get the job done right, without delay."
We responded:
"Thank you, Patrick. I am fortunate to have a great team. We greatly appreciate your business. "
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Joe Tunis

March 31, 2025

5  out of  5
rating by Joe Tunis
"I've been using Van for years, and have always been happy with the service and responsiveness."
We responded:
"Thank you very much, Joe. We appreciate your business all these years and it is a pleasure working with you."
Profile photo of Sandra Hill

Sandra Hill

March 29, 2025

5  out of  5
rating by Sandra Hill
"The Van Travis office has been wonderful in walking with us when dealing with car insurance claims from an accident. The support and direction has lessened the stress we have been feeling. Thanks Van and team!"
We responded:
"Sandra - I am so glad we were able to help and support you. The goal for all our customers is to help them select the proper coverages, before something happens, and to be there to keep the promises we make. Thank you for your business!"
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john gabriele

March 25, 2025

5  out of  5
rating by john gabriele
"I've been a client of Van Travis for 40 years! In that time, we have had to file a number of claims relating to our cars (most recently, a cracked windshield). Van and his staff have always been helpful, friendly and efficient. Whenever we have had questions, they have been excellent about getting answers and making sure we understood whatever we needed to. We have always been treated fairly and our claims honored promptly. This is an excellent insurance agency to do business with."
We responded:
"John - Thank you very much for your very kind words and the 5 Star Review! We greatly appreciate your business all these years. It is a pleasure working with you and your entire family! "
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Daniel Palka

March 14, 2025

5  out of  5
rating by Daniel Palka
"Excellent agency. Responsive and thorough."
We responded:
"Thank you very much Dan. It's been a pleasure working with you all these years and we greatly appreciate your business. "
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Fayrandus Castleberry

March 5, 2025

5  out of  5
rating by Fayrandus Castleberry
"The office of Van Travis is great! Been with them couple of years. The office is as anyone's expectation. Courteous, professional, willing to work out in any way they can, to see that the customer's need's are met. Fayrandus Castleberry"
We responded:
"Fayrandus - Thank you very much. I am fortunate to have a great team. I am glad you have enjoyed working with them and found them helpful. We greatly appreciate your business! "
Profile photo of Jessica Tamburrini

Jessica Tamburrini

February 25, 2025

5  out of  5
rating by Jessica Tamburrini
"I have been working with this team for over 18 years and am extremely pleased at how prompt, reliable and knowledgeable they are. Thank you for all your help!"
We responded:
"Jessica - Thank you for our business all these years. We sincerely appreciate your business and thank you for the 5-Star review! "
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Jordan Udovich

February 7, 2025

5  out of  5
rating by Jordan Udovich
"Traci helped me update and add vehicles to my current insurance, she was an absolute pleasure to work with!"
We responded:
"Jordan - Thank you for your very kind words. We are very fortunate to have Traci on our team and we appreciate your business! "
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MaryGrace Brizendine

January 30, 2025

5  out of  5
rating by MaryGrace Brizendine
"My experience here has been wonderful! The Van Travis State Farm Team is knowledgeable and professional. I am extremely impressed with Kate’s ability to answer all my questions. She has made the process of obtaining auto insurance so easy for me and I am so thankful for her help. I look forward to working with this agency going forward!"
We responded:
"MaryGrace - Thank you very much for your review and your very kind words. We are truly blessed to have Katie as part of our team, and I am glad you enjoy working with her. We sincerely appreciate your business! "
Profile photo of Kimberly Salamida

Kimberly Salamida

January 27, 2025

5  out of  5
rating by Kimberly Salamida
"Have been with Van Travis since moving to Rochester in 2001. He and his office staff have always been kind, courteous, helpful and extremely responsive. Van has also been key in helping us achieve our goals for retirement. Oh and btw… our son has always referred to him as “uncle van”."
We responded:
"Kim - Thank you so much for your very kind words and the review. It has been an absolute pleasure working with you and Greg all these years and I greatly appreciate your business! "
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RocGretch71 S

January 27, 2025

5  out of  5
rating by RocGretch71 S
"Hands down the best customer service around! My husband and I have used Van Travis for years and highly recommend them."
We responded:
"Gretchen - Thank you very much for your review and kind words. I am very fortunate to have a great team here. It's a pleasure working with you and we appreciate your business! "
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John Frater

January 23, 2025

5  out of  5
rating by John Frater
"Have been a customer for over 15 years. Office staff are always great at answering questions. Claims service on autos and house has also been very good. I expect to continue to work with them for many more years."
We responded:
"John - Thank you very much for your review, kind words and your business. It is a pleasure working with you. We appreciate you! "
Profile photo of Denise L

Denise L

January 17, 2025

5  out of  5
rating by Denise L
"Hi My name is Denise I have been a customer of State Farm Insurance agent Van Travis since 1998.He is by Far the Best agent it's why I will never leave .He's very Knowledgeable and Professional Friendly and he makes sure he offering me the best Insurance Policies that fits my needs because I have multiple Policies with Van.His office staff is very Friendly I always feel like they Value my Business when I go there or Speak to the staff or Mr.Travis on the phone .If you are looking for Great Reputable Insurance I would Highly recommend Van Travis State Farm Insurance you will definitely be in great hands and well satisfy .Denise Lovett"
We responded:
"Denise - Thank you very much for your very kind words! It has been an absolute pleasure working with you all these years and we greatly appreciate your business. We always love seeing your smile!"
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Steven Mathis

January 16, 2025

5  out of  5
rating by Steven Mathis
"Always great customer service!"
We responded:
"Thank you for your 5-star review, Steven! We appreciate your business! "
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Scott Terry

January 15, 2025

5  out of  5
rating by Scott Terry
"Erica and Van are great to work with, saved me a ton of money, would highly recommend!!"
We responded:
"Scott - Thank you for your review and kind words. We are very fortunate to have Erica on our team and I am glad you enjoy working with her. It is a pleasure working with you and we appreciate your business. "
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Courtney Olson-Chen

January 15, 2025

5  out of  5
rating by Courtney Olson-Chen
"The office always responds quickly when I ask for help!"
We responded:
"Thank you so much Courtney! It is a pleasure working with you and we appreciate your business! "
Profile photo of David Abbatoy

David Abbatoy

January 3, 2025

5  out of  5
rating by David Abbatoy
"Super helpful staff that is willing to talk to you and present your best insurance options. Totally positive experience."
We responded:
"David - Thank you very much for your kind words and the 5-Star review. It has been a please working with you for many years and we greatly appreciate your business. "
Profile photo of Franklin Ange

Franklin Ange

December 12, 2024

5  out of  5
rating by Franklin Ange
"Very helpful when needed. Able to fix all problems that may arise in billing. Can get the best rates for anyone."
We responded:
"Franklin - Thank you for your 5-Star review and your business. We appreciate you! "
Profile photo of Dave D

Dave D

December 11, 2024

5  out of  5
rating by Dave D
"Over many years, we've always enjoyed excellent service. Traci is always super-capable and most helpful with phone support."
We responded:
"Dave - Thank you very much for your review. We are very fortunate to have Traci on our team and we greatly appreciate your business! "
Profile photo of charlie capizzi

charlie capizzi

December 11, 2024

5  out of  5
rating by charlie capizzi
"If you want to talk to a robot then this isn’t the place for you… When you call Van Travis you get to talk to real people, people that understand and listen to your needs. Tracy and Erica take the time to personalize your experience. I will be with Van Travis for many years to come 12/24"
We responded:
"Charlie - Thank you very much for your very kind words. We are certainly blessed to have both Traci and Erica on our team. Thank you for your business and we look forward to working with you for many years to come."